Careers at Overlake
Thank you for considering a career as as part of our Overlake Golf & Country Club service team!
Overlake Golf & Country Club has long been known not only for its excellent golf, swimming, tennis, dining and social culture, but also for its involvement in the community and progressiveness. We are a “family centric” private club originally founded in 1927 and are the only full-service private club on the Eastside. We are proud of our family culture and our membership treats us like family as well.
Before you apply, it is important that you know that we take customer service VERY seriously. We are a service organization, plain and simple. We take great pride in the service that we offer to our members, guests, and to our teammates and it is important that we all buy into a shared set of evolving service standards. The common thread that unites us all is that we ENJOY offering great service and we are always seeking ways to continuously improve our service brand and practices. To be effective and successful here at Overlake, you will be expected to live and practice these service standards consistently…and have some fun along the way!
OUR SERVICE STANDARDS
We assure that quality and attentiveness are visible in every aspect and detail of our service
We find out what our members, guests and teammates want and give it to them
We have a hospitality heart and enjoy extending the warm hospitality embrace
We own and are empowered to resolve problems that we encounter
We bring friendliness, energy and enthusiasm with us every day
We treat each other with humility, dignity and respect
We find ways to separate ourselves from the pack
We communicate, communicate, communicate
We relish opportunities to surprise and delight
We actively search for opportunities to serve
We value and own our Moments of Truth
We learn and use our members’ names
We take pride in everything we do
We strive to continuously improve
We create memorable moments
We always exceed expectations
We truly work as a team
We start with “Yes!”
We build trust